After I loggout myself and login back the problems occured: It can happen when installing an older version of Intella or Connect. Publish Back to edit Cancel. After you have done the steps above, you can check whether your dongle is detected by your system by following the steps below on the computer with the dongle plugged in: Save the file to a location you will easily be able to find for example, the desktop.

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Contact your Representative or the Sales team to renew your MA.

If the LED lights up, the application should be able to access the dongle. In these cases we need to create a license at our end before you run Dongle Manager to do the update.

Troubleshooting HASP, dongle and licensing issues

Codeoft made my best but it doesn’t work. This is not a big issue as the dongle can be cleared, and the new version along with a few earlier versions for backwards compatibility can be loaded onto the dongle. Click on Join Now to Sign Up. There are several causes for this issue.

After Windows Update, we can see that the Sentinel License Manager service is running fine and the Sentinel keys available in the network are visible in Admin Control Center.


Provide the permalink of a topic that is related to this topic. Hi Guys, I logout yesterday at the end of my working hours and login today in the morning Is the LED on the dongle illuminated?

It would be helpful if you may also share the details KB If you can’t see the latest version on your dongle after using Dongle Manager to check for updates, then the latest version is not loaded on the dongle.

Thanks for sharing the details. Don’t let the install routine automatically select the new driver. Intella will only run via a RDP or terminal session with the dongle in place.

We have a video with more information regarding dongles and licensing at this link: If you have not already done so, download the latest HASP drivers.

HASP drivers: Instructions for reinstallation

All content copyright SafeNet, Inc. Hi Dwain, thanks for your coxesoft Go to original post. Hello all, has somebody bumb into the same problem as me? If your software is still running in demo mode after following the above instructions, reboot your PC and run the wizard again.


You might want to try the Uninstall button and then loading drivers. Did you try a different USB port? The License Manager needs to be running on your system for the dongle to work. We are having problems with windows update removing the HASP driver.

Try the WEB search first before going back to the install disk. Please tell us why you want to mark the subject as inappropriate. You don’t have JavaScript enabled. Updates can be missed or applied out of order which stops the new license being applied to the dongle. Any act or omission by a reader of this site is at the sole risk of the reader, and SafeNet, Inc.

Troubleshooting HASP, dongle and licensing issues – Vound Software Support

Don’t update over top of them. Type the characters you see in the picture below. If you see your dongle then Intella should work.